Skip to main content
When a guest loses their event confirmation email or can’t find their ticket, there are two ways to get it back in front of them: the guest can reopen the ticket themselves, or your team can resend the registration confirmation email. WeGive does not have a dedicated Resend or Send Confirmation Email button on the registration page. The team-side option lives in Trigger History instead, described below.

Option 1: The guest reopens their ticket (fastest)

Guests do not need to wait for an email. They can open their ticket again at any time:
  1. Open your event page, or the registration confirmation page they saw after registering.
  2. Choose View tickets.
  3. Show the QR code on screen, or download the ticket from there.
Things to know:
  • Only approved or attended registrations have a ticket. Guests whose registration is waitlisted, rejected or canceled won’t see tickets to open. If a guest says they can’t see View tickets, check the registration’s status first.
  • The ticket always shows a current QR code. The QR code is tied to the registration itself, so reopening a ticket never creates a “new” code that invalidates the old one, and resending an email does not change it. If a guest’s saved or screenshotted image fails at the door, have them reopen the ticket from the event page. See Checking In Attendees with Ticket QR Codes.
  • There is no “send a copy to another email” option for event registration. An older version of registration offered to send a copy of the confirmation to a second address. That option no longer works, so a guest who wants the ticket on a different device should open View tickets from that device instead.

Option 2: Your team resends the registration confirmation email

Your team can send the registration confirmation message again from the registration record:
  1. In the dashboard, open the registration (go to your event’s Registrations list and select the guest’s registration).
  2. Scroll to the Trigger History section. It lists the automated messages and events fired for this registration.
  3. Open the Event Registration Success entry.
  4. Choose Retrigger and confirm.
The email is queued in the background and may take a few moments to arrive. What to know before you do this:
  • It goes to the guest’s current email address. Retrigger sends to the email on the supporter’s record now, not the address that was on file at the time of the original registration. If the guest’s address was wrong, correct it on their supporter record first, then retrigger.
  • You need a live Event Registration Success message. Retrigger runs the entry through your triggered messages again. If your organization has no Event Registration Success message set to Live (for example, it is still a draft), nothing will be sent. Check under Triggers and set the message to Live first.
  • The entry must be Processed or Failed. Retrigger only works on entries that have finished. An entry that has already been retriggered can’t be retriggered again; open the newer entry that retrigger created instead.
  • You need permission to run automations. Team members without it won’t see the Retrigger button.
  • The message is rebuilt with current details. Details such as the event name are filled in from what is on record now, not a snapshot from the original send.
  • Registrations with no Trigger History entry have nothing to retrigger. This can happen for registrations that were imported rather than submitted through your event page. In that case, send the guest a mass email instead, or point them to View tickets on your event page.

Common mistakes

  • Looking for a Resend button on the registration page. There isn’t one. Use Trigger History, as above.
  • Expecting a resend to re-issue the QR code. The ticket and its QR code stay the same; only the email is sent again.
For the full event setup walkthrough, see Create and Customize Your Events.
Need help with an event registration? Reach out to the WeGive support team.
Last modified on November 13, 2026