If a donor’s payment method has been blocked due to suspected fraud, an organization admin can reset the block directly from the WeGive dashboard — no need to contact support.
Why Payment Methods Get Fraud-Blocked
WeGive automatically blocks a payment method (card or bank account) when either of these conditions is met:
- Three consecutive failed charges on that specific payment method.
- Five total attempts with zero successful charges on a new or unproven payment method (the “probationary period” rule).
These rules protect your organization from unauthorized or repeatedly failing charges. The block applies to the specific card or bank account, not to the donor’s account as a whole — other payment methods on the same donor are unaffected.
Re-Entering Card Details Does Not Clear the Block
A common misconception: updating or re-entering the same card number, expiration date, or billing details on an already-blocked payment method will not remove the fraud block. The block is tied to the payment method record itself, not to the card details on file.
How to Reset the Fraud Block
Organization admins can reset a fraud block in the dashboard:
- Go to Payments in the WeGive dashboard.
- Find and open the blocked payment method.
- Click the Reset Fraud Block button.
This immediately clears the block and allows charges on that payment method again. There is no cooldown or waiting period — the reset takes effect right away.
Alternative: Use a Different Payment Method
If the donor prefers, they can switch to a different card or bank account. A different payment method has its own independent block state, so it is not affected by the block on the original one.
Keep in mind: if the new payment method is also new and also fails, it can independently trigger the probationary period rule (five total attempts with no successes) on its own.
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Last modified on October 19, 2026