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Understanding Abbreviated Numbers on Message Performance Metrics

When viewing message performance on the WeGive dashboard, engagement counters such as sent, delivered, opened, clicked, errored, and unsubscribed are displayed in abbreviated form for readability.

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How numbers are formatted

Abbreviated values always show one decimal place. For example, 15,732 displays as 15.7k and 2,345,678 displays as 2.3M.

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Can I see the exact numbers?

The dashboard does not currently offer a toggle to switch between abbreviated and exact number views. If you need precise counts for reporting:
  • Use the API: the GET /api/messages/{id} endpoint returns the exact integer values for messages_sent, delivered, opened, clicked, error, and unsubscribed.
  • Export your data: use the reporting export feature to download message performance data with full numeric precision.
  • Hover over the metric (where supported): some dashboard views show the exact value in a tooltip.
Last modified on October 21, 2026