Financial Reconciliation
Financial Reconciliation gives you a single, running balance that ties together everything WeGive has ever processed for your organization — revenue, fees, refunds, reserves, and payouts — so you can confirm that what’s been paid out matches what should have been paid out, for any date range you choose. This is different from Payout Reconciliation, which is a payout-by-payout workflow for matching individual deposits against your bank statement. Financial Reconciliation is the bigger-picture balance check that sits above it — use it when you need to confirm your organization’s overall numbers are correct, not just whether one specific payout matches one specific deposit.Getting to the Financial Reconciliation page
From your WeGive dashboard, go to Reporting → Financial Reconciliation.The four tabs
- Summary — The balance waterfall for your selected date range (see below).
- Payments — Every transaction in or touching the period, each labeled Settled or Pending.
- Payouts — Every payout paid out in the period.
- Payout Items — The line-by-line detail behind each payout (fees, refunds, reserve activity, and so on).
Filtering
At the top of the page you can set:- Date range — Any start and end date. Your organization’s timezone is applied automatically.
- Payment processors — Narrow the report to one or more connected processors if you run multiple.
Understanding the Summary tab: Starting Balance and Ending Balance
This is the part of the report that trips people up, so it’s worth explaining carefully. Starting Balance and Ending Balance are not totals for your selected date range. They are cumulative, all-time balances — the balance is calculated from the very first transaction your organization ever processed in WeGive, all the way up through the start (or end) of your selected period. Think of it as a running bank-style balance, not a period summary.- Starting Balance = the balance at the moment your selected period begins, counting every transaction, fee, refund, reserve, and payout that happened before that point.
- Ending Balance = the same calculation carried through the end of your selected period.
Why this matters
Because Starting and Ending Balance are all-time figures, two things follow:- Changing your date range doesn’t change the “shape” of Starting/Ending Balance the way it changes everything else on the page — a narrower window just moves where the all-time calculation is measured from and to. If you want to see activity just within your selected period, look at the Revenue/Fees/Payouts line items above the balance rows, not the balance figures themselves.
- A balance that looks unexpectedly large (positive or negative) is telling you something about your organization’s entire processing history, not just recent activity. If a number looks wrong, the cause is very unlikely to be in last week’s transactions — it’s somewhere in the full history the balance is built from.
The balance check
At the bottom of the Summary tab, a Balance Discrepancy row confirms the math: it compares the reported Ending Balance against the balance recalculated from all of the period’s line items (Net Settled Revenue → Net Available Before Payouts → Subtotal Settled Activity → Ending Balance). A discrepancy of less than a cent shows as Balanced; anything else is flagged as Out of Balance.If your Starting or Ending Balance looks wrong
Since the balance covers your entire processing history, start by narrowing down when the number stopped looking right, rather than focusing only on your most recent activity:- Narrow the date range to isolate roughly when the balance shifted unexpectedly — try halving your date range repeatedly until you find a narrower window where the shift happens.
- Use the Payments and Payout Items tabs for that narrower window to look for anything unusual: an unusually large transaction, a refund or chargeback that looks mis-sized, or a payout item that doesn’t match what you’d expect.
- Check whether your organization has moved payment processors at any point. If your organization switched payment processors, activity from before the switch may not always carry forward into this report the same way as activity on your current processor — this is a common and known source of an unexpected balance for organizations with that kind of history.
- Use the Export function (top right of the page) to pull the full Summary, Payments, Payouts, and Payout Items data for offline review if you need to dig deeper than the dashboard view allows.