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Preserving Message Performance Data When Editing Journey Steps

When you need to change the email template on a journey step, how you make that change determines whether your engagement metrics (sent, delivered, opened, clicked) are preserved or reset to zero.

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Swap the template in place (metrics preserved)

Open the journey step’s message editor by clicking Open Editor on the existing step. Choose or build your new template within the editor, then save. This updates the step’s email content directly — the step itself stays the same, and all of its historical performance data remains intact.

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Delete and recreate the step (metrics reset)

If you delete the journey step and add a new one in its place, the new step starts with a fresh message record. All previous send and engagement counts (sent, delivered, opened, clicked, errored) reset to zero on the new step. The original data is not lost from the system entirely — your journey-level totals still reflect the historical sends — but the per-step metrics visible in the journey builder will show zero.

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When to use each approach

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What to do if you already lost your metrics

If you have already deleted and recreated a step, the historical data from the original step still exists in the system. Contact WeGive support and we can help you retrieve the original performance numbers for reporting purposes.
Last modified on October 21, 2026