- Buy through WeGive — purchase a number through WeGive for $5/month. The fastest way to get started; no separate accounts required.
- Bring Your Own Twilio Account — connect a number you already own in Twilio. You’re billed directly by Twilio for that number.
Getting to the Phone Numbers screen
- Open Settings.
- Under Communications, select Phone Numbers. (You can also type “phone” in the settings search to find it quickly.)
- Click Add Phone Number in the top right.
Option 1: Buy through WeGive
Use this if you want WeGive to handle the number for you. It costs $5/month per number, billed through your WeGive account.Step 1 — Choose the method
In the Add a Phone Number window, select Buy through WeGive, then click Continue.Step 2 — Search for a number
On the Search Numbers screen, set your search options:- Country — the country for the number (defaults to US).
- Type — choose Local or Toll-Free.
-
Filter by number — enter the digits you’d like in the number, such as an area code (e.g.,
925). -
Matching — choose where those digits should appear:
- First Part Matches — digits at the start of the number (best for area codes).
- Other options let you match digits at the end or anywhere in the number.
Step 3 — Select a number
Find a number you like in the results and click Select next to it.Step 4 — Confirm your purchase
On the Confirm Purchase screen, review the number, location, type, and monthly fee. To enable the purchase, check both boxes:- “I agree to be billed 5 per month starting at my next billing cycle.”
- The second agreement box below it.
Option 2: Bring Your Own Twilio Account
Use this if you already have a phone number in your own Twilio account. You’ll be billed directly by Twilio for the number — WeGive doesn’t charge the $5/month fee in this case. Before you start, have these details from your Twilio account ready:- Your phone number (or short code)
- The Phone Number SID from Twilio
- Your Twilio Account SID
- Your Twilio Auth Token
Step 1 — Choose the method
In the Add a Phone Number window, select Bring Your Own Twilio Account, then click Continue.Step 2 — Choose the number type
At the top of the Import from Twilio screen there’s a Standard number toggle:- Standard number (toggle on) — a long phone number such as
+1 555 123 4567. Supports SMS, MMS, and voice. Its SID starts withPN. - Short code (toggle off) — a 5–6 digit short code. Its SID starts with
SC, and WeGive automatically adds the requiredHELPandSTOPauto-responses to keep the short code compliant with carriers.
Step 3 — Enter your credentials
Step 4 — Import
Click Import Number. WeGive connects to your Twilio account using the credentials you provided and adds the number to your organization.After you’ve added a number
Your number appears on the Phone Numbers screen and can be used for SMS communications. You can add additional numbers anytime by clicking Add Phone Number again.Troubleshooting
- The Confirm Purchase button won’t activate. Make sure both agreement checkboxes on the Confirm Purchase screen are checked.
- My import failed. Double-check that each SID is in the correct format — the Account SID starts with
AC, a standard Phone Number SID starts withPN, and a short code SID starts withSC. Also confirm your Auth Token is current. - I don’t see any search results. Try a broader search — fewer digits in the filter, a different area code, or switching the number type between Local and Toll-Free.