Overview
Your WeGive organization actually has two separate payment methods, and
updating one does not update the other — even though both appear on
the same Settings > Billing page.
Two separate payment methods
- Your dashboard payment method. This is the card or bank account
used for your organization’s own donation and transaction
processing.
- Your Orb subscription payment method. This is used specifically
to charge your organization’s WeGive platform subscription invoices.
It’s stored and managed entirely within Orb, WeGive’s billing
partner, and is completely separate from the card shown on your
dashboard’s payment method section.
Updating the payment method shown on your dashboard’s Billing page
never updates the payment method Orb charges for your subscription
invoice. These two payment methods are stored in different systems and
nothing connects them automatically.
Why this matters
If your subscription invoice fails to charge — for example, after your
card on file with Orb expires or is declined — updating your dashboard
payment method will not fix it. Orb keeps attempting to charge whatever
payment method it already has on file for your subscription, regardless
of any changes you make to your dashboard payment method.
How to fix a failed subscription invoice charge
To update the payment method for a specific subscription invoice:
- Go to Settings > Billing in your WeGive dashboard.
- Find the invoice in question in your invoice history.
- Click the invoice to open its hosted invoice page (opens in a new
tab).
- Update your payment method directly on that page.
Updating payment on the invoice’s own hosted page is the only way to
change what your subscription charges, and doing so also restores
automatic payment for future subscription invoices.
Last modified on October 8, 2026