> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wegive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Impersonate a Supporter to Access Their Supporter Record 

> WeGive Help Center article: How to Impersonate a Supporter to Access Their Supporter Record 

Sometimes you need to see exactly what a supporter sees in their donor portal — to troubleshoot a display issue, confirm what content is visible to them, or verify their experience. WeGive lets you do this by creating a login for yourself on their supporter record and signing into their portal directly.

This guide walks through how to set that up, view the portal, and remove your access when you're done.

**Important:** You can view the supporter's portal, but you **cannot** access their payment method. Payment details remain protected and are never exposed through this process — because of how impersonation actually works: the login you create for yourself is a brand-new user record, and saved cards/bank accounts in WeGive belong to the *logged-in user*, not the donor record being viewed. Your new login simply has no payment methods of its own, so there's nothing of the real donor's to see.

## Step 1: Add a login to the supporter record

1. Open the supporter's record in WeGive.
2. Click the **three-dot menu (⋮)** in the top right of the record.
3. Select **Add login**.
4. In the **Add Login** window, enter your name and an email address using a `+donorname` variation of your own email. For example, if your email is `help@wegive.com` and the supporter is "John Smith", use:

   ```
   help+johnsmith@wegive.com
   ```

   This routes all portal emails to your normal inbox while creating a distinct login tied to this supporter.
5. Add a phone number if prompted, then click **Save**.

The `+` variation matters: it gives you a unique login that you control and can easily identify and remove later, without affecting the supporter's own login.

## Step 2: Get the portal sign-in link

1. Go to **Portal Settings**.
2. On the **Set Up** tab, find **Default Sign In URL** at the top.
3. Click it to copy the link to your clipboard (you'll see a "Default Sign In URL copied to clipboard" confirmation).

## Step 3: Log in to the portal

1. Open the copied portal sign-in link in your browser.
2. On the **Login to your profile** screen, enter the `+donorname` email you just created (e.g., `help+johnsmith@wegive.com`).
3. Click **Login to your account** and complete the sign-in.

You're now viewing the supporter's portal exactly as they would see it — their lifetime impact, giving history, recurring giving, pledges, fundraisers, impact stories, and recent activity.

## Step 4: View the portal

Browse the portal as needed to confirm what the supporter sees. Again, note that the **payment method is not accessible** through impersonation — everything else in their portal view is.

## Step 5: Remove your access when finished

Once you're done, remove the login you created so it doesn't linger on the supporter's record.

1. From the supporter record, go to the **Portal** tab and scroll to the **Logins** section (or open **All Donor Logins** and filter by the donor).
2. Find the login with your `+donorname` email.
3. Select it using the checkbox.
4. Click **Archive** to remove the access.

Confirm the supporter's own original login (e.g., their real email) remains untouched — you only want to remove the temporary login you added.


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