> ## Documentation Index > Fetch the complete documentation index at: https://docs.wegive.com/llms.txt > Use this file to discover all available pages before exploring further. # Financial Reconciliation > WeGive Help Center article: Financial Reconciliation # Financial Reconciliation Financial Reconciliation gives you a single, running balance that ties together everything WeGive has ever processed for your organization — revenue, fees, refunds, reserves, and payouts — so you can confirm that what's been paid out matches what should have been paid out, for any date range you choose. This is different from [Payout Reconciliation](/external/support/reporting/payout-reconciliation), which is a payout-by-payout workflow for matching individual deposits against your bank statement. Financial Reconciliation is the bigger-picture balance check that sits above it — use it when you need to confirm your organization's overall numbers are correct, not just whether one specific payout matches one specific deposit. ## Getting to the Financial Reconciliation page From your WeGive dashboard, go to **Reporting → Financial Reconciliation**. ## The four tabs * **Summary** — The balance waterfall for your selected date range (see below). * **Payments** — Every transaction in or touching the period, each labeled Settled or Pending. * **Payouts** — Every payout paid out in the period. * **Payout Items** — The line-by-line detail behind each payout (fees, refunds, reserve activity, and so on). ## Filtering At the top of the page you can set: * **Date range** — Any start and end date. Your organization's timezone is applied automatically. * **Payment processors** — Narrow the report to one or more connected processors if you run multiple. ## Understanding the Summary tab: Starting Balance and Ending Balance This is the part of the report that trips people up, so it's worth explaining carefully. **Starting Balance** and **Ending Balance** are not totals for your selected date range. They are **cumulative, all-time balances** — the balance is calculated from the very first transaction your organization ever processed in WeGive, all the way up through the start (or end) of your selected period. Think of it as a running bank-style balance, not a period summary. * **Starting Balance** = the balance at the moment your selected period begins, counting every transaction, fee, refund, reserve, and payout that happened before that point. * **Ending Balance** = the same calculation carried through the end of your selected period. The rest of the Summary tab — Revenue, Refunds, Processing Fees, Reserve Additions/Releases, Payouts, and so on — **are** scoped to your selected date range. Only Starting Balance and Ending Balance look at your entire history. ### Why this matters Because Starting and Ending Balance are all-time figures, two things follow: 1. **Changing your date range doesn't change the "shape" of Starting/Ending Balance** the way it changes everything else on the page — a narrower window just moves where the all-time calculation is measured from and to. If you want to see activity *just* within your selected period, look at the Revenue/Fees/Payouts line items above the balance rows, not the balance figures themselves. 2. **A balance that looks unexpectedly large (positive or negative) is telling you something about your organization's entire processing history, not just recent activity.** If a number looks wrong, the cause is very unlikely to be in last week's transactions — it's somewhere in the full history the balance is built from. ### The balance check At the bottom of the Summary tab, a **Balance Discrepancy** row confirms the math: it compares the reported Ending Balance against the balance recalculated from all of the period's line items (Net Settled Revenue → Net Available Before Payouts → Subtotal Settled Activity → Ending Balance). A discrepancy of less than a cent shows as **Balanced**; anything else is flagged as **Out of Balance**. ## If your Starting or Ending Balance looks wrong Since the balance covers your entire processing history, start by narrowing down *when* the number stopped looking right, rather than focusing only on your most recent activity: 1. **Narrow the date range** to isolate roughly when the balance shifted unexpectedly — try halving your date range repeatedly until you find a narrower window where the shift happens. 2. **Use the Payments and Payout Items tabs for that narrower window** to look for anything unusual: an unusually large transaction, a refund or chargeback that looks mis-sized, or a payout item that doesn't match what you'd expect. 3. **Check whether your organization has moved payment processors at any point.** If your organization switched payment processors, activity from before the switch may not always carry forward into this report the same way as activity on your current processor — this is a common and known source of an unexpected balance for organizations with that kind of history. 4. **Use the Export function** (top right of the page) to pull the full Summary, Payments, Payouts, and Payout Items data for offline review if you need to dig deeper than the dashboard view allows. ## Exporting Click **Export** in the top right of the Financial Reconciliation page to queue a full export covering all four tabs for your selected date range and processors. You'll get a confirmation message pointing you to **Data → Exports**, where the file will be available for download once it's ready. ## Need help? If you've narrowed down roughly where your balance looks wrong and still can't identify the cause, reach out to WeGive Support with your organization name, the date range you're reviewing, and what you've found so far (e.g. "the shift seems to happen around this time, or in payout items of this type"). The more specific you can be about what you've already ruled out, the faster we can help track down the rest. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.