> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wegive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding Donation Statuses in Your Giving History

> What each donation status means when you view your transaction history in the Donor Portal.

# Understanding Donation Statuses in Your Giving History

When you log into the Donor Portal and view your **Donation History**, each transaction shows a status icon and label. This article explains what each status means and what you can do with each type of transaction.

## Donation Statuses

| Status | What It Means |
| - | - |
| **Received** (green checkmark) | Your donation was processed successfully and the organization received your gift. |
| **Processing** (clock icon) | Your donation is being processed by the payment provider. This is normal for new donations and typically resolves within a few business days. |
| **Pending** (clock icon) | Your donation has been submitted but has not started processing yet. ACH/bank transfers commonly show this status before processing begins. |
| **Failed** (red X) | Your donation could not be processed. This can happen if your card was declined, your bank account had insufficient funds, or the payment method expired. |
| **Refunded** (grey arrow) | Your full donation amount was returned to your original payment method. The organization issued a refund for this gift. |
| **Partially Refunded** (yellow arrow) | Part of your donation amount was returned. The remaining amount still counts as a completed gift. |
| **Disputed** (grey circle-X) | A dispute or chargeback was filed on this donation through your bank or card issuer. |

## Viewing Transaction Details

Click any transaction in your history to see its full details, including:

* **Donation amount** and **type** (tax deductible or non-tax deductible)
* **Status** shown as a colored badge
* **Transaction ID** for reference
* **Date Initiated** and **Date Processed**
* **Frequency** (one-time or recurring)
* **Designation** (which fund the gift was directed to)
* **Payment method** used

### Partially Refunded Transactions

For partially refunded donations, the detail view provides extra information:

* **Current Amount** — the remaining donation amount after the partial refund
* **Original Amount** — shown with a strikethrough, so you can see what you originally gave
* **Refunded Amount** — exactly how much was returned to your payment method

## Downloading Receipts

You can download a receipt for donations with a **Received** or **Partially Refunded** status by clicking the **Download Receipt** button in the transaction detail view. Receipts are not available for failed, fully refunded, disputed, or still-processing donations.

## Household Giving History

If your organization has household/group management enabled, your Donation History includes tabs for each household you belong to. Switch tabs to see transactions from other household members. The status indicators work the same way across individual and household views.

## What to Do If a Donation Shows an Unexpected Status

* **Failed donations** are never charged — your payment method was not debited. You can try donating again with an updated payment method.
* **Processing or Pending donations** usually resolve on their own. If a donation stays in this state for more than a few business days, contact the organization for help.
* **Refunded or Partially Refunded** amounts are returned to your original payment method. Allow 5–10 business days for the refund to appear on your statement, depending on your bank.

If you have questions about a specific transaction, use the **chat** feature in the portal (if available) or contact the organization directly.


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