> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wegive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Finding a Payment When You Only Know the Amount or the Last Four of a Bank Account

> How to locate a specific payment in the WeGive dashboard when all you have is an amount or the last four digits of a bank account, and why searching by last four does not work.

# Finding a Payment When You Only Know the Amount or the Last Four of a Bank Account

If you only know a payment's amount or the last four digits of the bank account (or card) it came from, you cannot search the Payments list by last four. Last four digits are shown in the dashboard, but they are not searchable and are not included in the standard payments export. This guide shows the quickest way to find the payment anyway.

## What the Payments search box can find

The **Search payments...** box on the **Payments** page matches:

* The payment's amount
* The payment ID
* The supporter's name, email address, or mobile phone number
* The supporter's CRM IDs

It does **not** match the last four digits of a card or bank account. If you type a last four and get results, they are coincidental matches, such as an amount, payment ID, or phone number that happens to contain those digits.

**A note on amounts in the search box:** the search box compares against the amount in cents, and it matches part of a number. Searching `2500` finds a $25.00 payment, but it also finds $125.00 and \$2,500.00. To find an exact amount, use the Amount filter described below instead.

## Steps to find the payment

### If you know who the supporter is

1. Search for the supporter by name, email, or phone number in the **Payments** search box, or open their record from **Supporters**.
2. On the supporter's **Giving** tab, check the **Payment methods** card to see which cards or bank accounts they have saved. Each shows the last four digits.
3. Review that supporter's payments to find the one you need.

### If you only know the amount and roughly when it happened

1. Go to **Payments** and add these filters:
   * **Amount**: enter the same value as both the start and end of the range to get an exact match.
   * **Date**: set a range around when you expect the payment.
   * **Payment Method**: choose **Bank** (or **Card**).
   * **Status**: usually **Success**.
2. Scan the short list of results.
3. Confirm the right one using the last four digits (see below).

## Where to see the last four digits

* **On the Payments list:** hover over the payment method icon in a payment's row. The tooltip shows the type and last four, for example `Bank ••••1234`.
* **On the payment's detail page:** open the payment and look at the **Payment Method** section.
* **On the supporter's record:** the **Giving** tab's **Payment methods** card lists every saved card and bank account with its last four digits.

## Exports do not include the last four

The standard payments export does not have a last-four column. It includes a Payment Method column that says only **Card** or **Bank**, so you cannot filter an exported spreadsheet by last four digits.

The one exception is the **recurring plans** export, which does include a **Last 4** column. If the payment you are looking for belongs to a recurring plan, exporting your recurring plans and filtering that column can lead you to the right plan and its payments.

## If you still cannot find it

If several payments match the same amount and date, ask the supporter or their bank for the exact date of the charge and the supporter's name or email. The last four digits alone are not enough for WeGive to identify a payment.


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