> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wegive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Get Help and Contact WeGive Support

> A complete guide to all the ways you can get help with WeGive — from self-service resources like the AI Assistant and Knowledge Base, to reaching the support team directly via the community Slack, in-app chat, or email.

# How to Get Help and Contact WeGive Support

WeGive offers several ways to get help, from self-service resources you
can use any time to direct contact with the support team.

## Contact the Support Team

### Community Slack

The fastest way to get help is through the WeGive community Slack
workspace. An AI assistant responds as the first line of support,
and requests or bug reports raised in Slack are automatically turned
into tracked support tickets — the same way email or in-app chat
works. Most questions are best handled here.

### In-App Chat

You can also reach WeGive support through the chat widget built into
the dashboard. Click the **help icon** (circle with a question mark)
in the top-right corner of the navigation bar to open a chat
conversation. Your message goes directly to the WeGive support team
and creates a tracked support ticket.

### Email

Send an email to **[support@wegive.com](mailto:support@wegive.com)**. This creates a support ticket
the same way the other channels do — the team will respond through the
same system regardless of which method you use.

## Self-Service Resources

### AI Assistant

If your organization has the AI Assistant enabled, click the **stars
icon** in the top-right corner of the navigation bar (or press
**⌘J** / **Ctrl+J**) to open it. The AI Assistant can help you with:

* Finding and understanding your fundraising data
* Building filters and reports
* Navigating dashboard features
* Answering questions about how WeGive works

The AI Assistant works with your organization's own data and can
provide context-specific answers. For billing, pricing, account
changes, or bug reports, it will direct you to the support team.

### Documentation (Knowledge Base)

Click your account avatar in the top-right corner of the dashboard,
then select **Documentation** to browse the WeGive Knowledge Base.
This searchable library of articles covers common questions, how-to
guides, and feature explanations.

### WeGive Academy

Click your account avatar, then select **WeGive Academy** to access
training content and onboarding guides at
[academy.wegive.com](https://academy.wegive.com).

### Product Updates

Click your account avatar, then select **Product Updates** to see the
latest release notes and new features at
[wegive.releasenotes.io](https://wegive.releasenotes.io).

## All Channels Create Tracked Tickets

Whether you reach out through the community Slack, the in-app chat, or
email, your request creates a tracked support ticket. The WeGive
support team monitors all three channels through the same system, so
you will get a response regardless of which one you use.

## Sources

* Pylon chat widget: `wegive-dashboard-v2/index.html` — in-app chat
  loaded via Pylon widget script
* Chat toggle: `wegive-dashboard-v2/src/components/AppNavHeader.vue` —
  help-circle icon triggers `pylon.toggle()`
* Support email: `wegive-api/app/Services/AiAssistant/AiAssistantService.php` —
  `support@wegive.com` used as escalation path
* AI Assistant: `wegive-dashboard-v2/src/composables/useAiEnabled.ts` —
  feature-gated per organization and user
* Knowledge Base: `wegive-dashboard-v2/src/components/AppNavAccount.vue` —
  "Documentation" link to Pylon-hosted help center
* Academy: `wegive-dashboard-v2/src/components/AppNavAccount.vue` —
  link to `academy.wegive.com`
* Pylon Slack integration: Pylon ticket metadata for Slack-originated
  issues includes `source: "slack"` with channel and workspace IDs,
  confirming Slack messages create tracked support conversations


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