> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wegive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Which Email Address Do Notifications Go To?

> How WeGive decides which email address to use when sending triggered messages, receipts, and other email notifications to a supporter — and how to change it.

# Which Email Address Do Notifications Go To?

Every email message WeGive sends to a supporter — donation receipts,
recurring gift notifications, welcome emails, and any other triggered or
manual message — goes to the email address determined by the message's
**To** setting combined with the supporter's **Preferred Email** on
their profile.

## The To setting on a message

When you create or edit an email message in **Communications**, the
**To** dropdown lets you choose which address each supporter receives the
message at:

| Option | Where it goes |
| - | - |
| Preferred Email | The supporter's preferred email (see below) |
| Personal Email | The supporter's personal email |
| Work Email | The supporter's work email |
| Alternate Email | The supporter's alternate email |
| Custom | A specific email address you type in |

Most triggered messages default to **Preferred Email**, meaning each
supporter receives the email at whichever address they (or your CRM
sync) have marked as preferred.

## What is Preferred Email?

Each supporter profile can store up to three email addresses: Personal,
Work, and Alternate. The **Preferred Email** selector on their profile
tells WeGive which one to use when sending messages set to "Preferred
Email."

| Preferred Email setting | Email used |
| - | - |
| Personal (default) | Personal Email field |
| Work | Work Email field |
| Alternate | Alternate Email field |

If no preference is set, WeGive defaults to the **Personal Email**
field.

## How to change which email gets notifications

There are two ways to change where a supporter receives email
notifications:

1. **Update their Preferred Email setting.** Open the supporter's
   profile in your dashboard, find the **Preferred Email** field, and
   change it to Personal, Work, or Alternate. All future messages set
   to "Preferred Email" will go to the newly selected address.

2. **Change the message's To setting.** If you want a specific message
   to always go to a particular email type regardless of each
   supporter's preference, edit the message and change the **To**
   dropdown to Personal Email, Work Email, Alternate Email, or Custom.

## CRM sync and Preferred Email

If you use a CRM integration (such as Salesforce or Blackbaud), the
Preferred Email setting syncs between WeGive and your CRM. A change to
the preferred email field in your CRM will update the supporter's
preference in WeGive on the next sync, which changes where future
messages are delivered.

If a supporter reports that notifications started going to a different
email address unexpectedly, check whether a recent CRM sync updated
their Preferred Email setting.

## Communication list overrides

If your organization uses the Contact Point feature, individual
supporters can have a different preferred email set per communication
list. When this is configured, the per-list preference takes priority
over the supporter's profile-level Preferred Email for messages sent
through that list.


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