> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wegive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing Journey Message Performance

> Read journey message history, compare messages, and understand the date ranges and rate indicators.

Open a journey in Dashboard V2 and select **Analytics** to review message performance. This is separate from the journey's **History** tab, which tracks donor journey history.

## Read message history

Choose **Sent**, **Delivered**, **Opened**, **Clicked**, or **Errored**, then select All time, YTD, 12 months, 3 months, or 30 days.

The range selects messages by **when they were sent**, then reports what happened to those messages. For example, opening a message today that was sent before the selected window does not add it to that window. Charts use the returned date window and time zone; weekly grouping can extend the displayed start to a week boundary. All-time totals are unbounded, while the all-time chart uses a bounded display window.

| Metric | Meaning |
| - | - |
| Sent | Recorded message sends, not unique donors. |
| Delivered | Sends with delivery recorded. Delivery rate uses sent as its denominator. |
| Opened | Sends with at least one recorded open. Open rate uses delivered as its denominator. |
| Clicked | Sends with at least one recorded click. Click rate uses delivered as its denominator. |
| Errored | Sends with an error and no delivery, open, or click recorded. Error rate uses sent as its denominator. |

A missing denominator produces an unavailable rate, not evidence of poor performance. Opens and clicks are tracked outcomes, not a count of every repeated interaction.

## Compare messages

The message-comparison table shows all-time totals and rates by message. Click a column heading to sort. Changing the history date range does **not** filter this all-time comparison table.

Open/click rate indicators highlight values at least 20% above or below the journey's aggregate rate. This is a relative comparison: against a 40% rate, the upper threshold is 48%, not 60%. These are comparison indicators, not statistical-significance tests; consider message volume and audience differences before drawing conclusions. A zero or unavailable baseline has no indicator.

## What happens to removed messages?

The analytics population comes from message steps currently attached to the journey. A deleted message still referenced by a current step can retain its historical sends and appear as deleted. Removing the step changes that population; do not assume every message ever used in the journey is included in these new views.

To preserve a step's identity and history when changing its content, edit the existing step rather than deleting and recreating it. See [Preserving Message Performance Data](https://docs.wegive.com/external/support/communications/preserving-journey-step-message-performance-data.md) and [Finding Removed Messages](https://docs.wegive.com/external/support/communications/finding-messages-removed-from-a-journey.md).


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