> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wegive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resending or Re-Accessing an Event Ticket for a Registrant

> How a guest can pull up their event ticket again themselves, how your team can resend the registration confirmation email from the registration page, and what to do when you can't find a Resend button.

When a guest loses their event confirmation email or can't find their ticket, there are two ways to get it back in front of them: the guest can reopen the ticket themselves, or your team can resend the registration confirmation email. WeGive does not have a dedicated **Resend** or **Send Confirmation Email** button on the registration page. The team-side option lives in **Trigger History** instead, described below.

## Option 1: The guest reopens their ticket (fastest)

Guests do not need to wait for an email. They can open their ticket again at any time:

1. Open your event page, or the registration confirmation page they saw after registering.
2. Choose **View tickets**.
3. Show the QR code on screen, or download the ticket from there.

Things to know:

* **Only approved or attended registrations have a ticket.** Guests whose registration is waitlisted, rejected or canceled won't see tickets to open. If a guest says they can't see **View tickets**, check the registration's status first.
* **The ticket always shows a current QR code.** The QR code is tied to the registration itself, so reopening a ticket never creates a "new" code that invalidates the old one, and resending an email does not change it. If a guest's saved or screenshotted image fails at the door, have them reopen the ticket from the event page. See [Checking In Attendees with Ticket QR Codes](https://docs.wegive.com/external/support/campaigns/checking-in-attendees-with-ticket-qr-codes.md).
* **There is no "send a copy to another email" option for event registration.** An older version of registration offered to send a copy of the confirmation to a second address. That option no longer works, so a guest who wants the ticket on a different device should open **View tickets** from that device instead.

## Option 2: Your team resends the registration confirmation email

Your team can send the registration confirmation message again from the registration record:

1. In the dashboard, open the registration (go to your event's **Registrations** list and select the guest's registration).
2. Scroll to the **Trigger History** section. It lists the automated messages and events fired for this registration.
3. Open the **Event Registration Success** entry.
4. Choose **Retrigger** and confirm.

The email is queued in the background and may take a few moments to arrive.

What to know before you do this:

* **It goes to the guest's current email address.** Retrigger sends to the email on the supporter's record now, not the address that was on file at the time of the original registration. If the guest's address was wrong, correct it on their supporter record first, then retrigger.
* **You need a live Event Registration Success message.** Retrigger runs the entry through your triggered messages again. If your organization has no **Event Registration Success** message set to **Live** (for example, it is still a draft), nothing will be sent. Check under **Triggers** and set the message to Live first.
* **The entry must be Processed or Failed.** Retrigger only works on entries that have finished. An entry that has already been retriggered can't be retriggered again; open the newer entry that retrigger created instead.
* **You need permission to run automations.** Team members without it won't see the **Retrigger** button.
* **The message is rebuilt with current details.** Details such as the event name are filled in from what is on record now, not a snapshot from the original send.
* **Registrations with no Trigger History entry have nothing to retrigger.** This can happen for registrations that were imported rather than submitted through your event page. In that case, send the guest a mass email instead, or point them to **View tickets** on your event page.

## Common mistakes

* **Looking for a Resend button on the registration page.** There isn't one. Use Trigger History, as above.
* **Expecting a resend to re-issue the QR code.** The ticket and its QR code stay the same; only the email is sent again.

For the full event setup walkthrough, see [Create and Customize Your Events](https://docs.wegive.com/external/support/campaigns/create-and-customize-your-events.md).

***

*Need help with an event registration? Reach out to the WeGive support team.*


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