> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wegive.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Relating a Payment to an Event Registration

> How to fix a payment that didn't automatically link to a donor's event registration.

Sometimes a donor's payment for an event doesn't automatically show up
linked to their registration — for example, if their card was declined and
they came back later and paid a different way instead of retrying on the
original registration page. When that happens, the payment is recorded
correctly, but it shows up as a general donation instead of being connected
to the event.

You can fix this yourself directly from your dashboard — no need to contact
support.

## Relating an existing payment to a registration

1. Go to the event and open the **Registrations** list.
2. Find the donor's registration and click to **edit** it.
3. Scroll to the **Payments** section. If the payment isn't linked yet,
   you'll see "No payments linked yet."
4. Click **Add Payment**.
5. Search for the donor by name — this searches all of that donor's
   payments, including any that aren't currently linked to anything.
6. Select the correct payment and **save**.

Once saved, the payment is linked to the registration, the correct
reporting will reflect it right away, and the transaction is automatically
marked as non-tax-deductible (since it's a ticket/registration payment, not
a straight donation).

<Tip>
  If a donor's card is declined during checkout, the best outcome is for
  them to immediately try a different card on the same registration page —
  that keeps everything linked automatically. This manual relate option is
  for payments that already happened through some other path and need to be
  connected after the fact.
</Tip>

## If you can't find the payment

Make sure you're searching under the correct donor record — a payment made
under a slightly different name, email, or a duplicate donor record won't
show up under the wrong one. If you're using [Managing Households](/external/support/supporters/managing-households),
check whether the payment was made by a different household member.


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