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Address Object Mapping

Address sync to Neon is dead code — it has never actually run. NeonIntegration::syncAddress(Address $address) is fully implemented (push logic, field mapping, Redis lock), but it is never called anywhere in the codebase. Neon.php (the integration’s real entry point, extending CrmIntegration) has no pushAddress() method — and CrmIntegration::listPushMethods() only discovers push methods via method_exists($this, 'push' . ucfirst($model)), so without that method, syncAddress() is simply unreachable. There is no model observer or event hook calling it either. This is a known issue — low priority, since WeGive currently has no active customer on this integration, but a real gap if that ever changes.
This page describes what generateAddressParams()/syncAddress() would send, for reference, in case the integration is ever revived and this code path gets wired up — not something currently happening for any organization.

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What the (currently unreachable) mapping would send

Even setting aside that this code never runs, there is no state/country mapping in generateAddressParams() at all — no stateProvince.code, no country.code. Don’t expect either field to sync via this path even if pushAddress() were added.

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Contact Information (phone/fax)

No phone formatting/normalization is applied — whatever’s stored in WeGive would be sent as-is, if this code path were ever reachable.

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Where phone/address data actually does sync today

Since syncAddress() never runs, the only place address/phone data reaches Neon at all is the donor account push (generateAccountParams(), a completely separate code path):
  • Mailing address (and, for individuals, billing address) is included inline in primaryContact.addresses on the account push — but that inline copy has no phone/fax fields and no country field
  • See Account Mapping for the actual, reachable address data that syncs
This means phone numbers never reach Neon via this integration at all today — not via the dead syncAddress() path, and not via the account push (which doesn’t include phone fields in its inline address copy). Fax also never reaches Neon.

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No Pull

There is also no pull for addresses — SyncNeon.php has no pullAddress()/importAddresses() method. Even if syncAddress() were wired up for push, address data would remain one-way.

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Integration Fields

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If This Is Ever Revived

The fix is straightforward: add a pushAddress(Address $address) method to app/Integrations/Neon.php calling $this->integration->syncAddress($address), mirroring pushDonor()/pushCampaign()/pushTransaction()/pushScheduledDonation() in the same class. Until that ships, don’t rely on this page describing live behavior.